The BigTreetop Blog

  • 09:18:49 pm on September 7, 2008 | 0
    Tags:

    BigTreetop.com is only one tool for the business which wants to connect socially with its customers. Many businesses have mastered the art without our help.

    I happened across an article today on Boston.com about the best 3 Falafel places in Boston. I was half surprised to see Falafel King listed. The surprised half of me rembered that Falafel King is a tiny, dark place in a small food court in Downtown Crossing. Their menu is basic in its scope, and there is no place to sit. The other half of me, on the other hand, remembered their fantastic fresh tahini sauce, clean, efficient kitchen, home-made falafel, and the amazingly social nature of the experience (even at a food court!), as served up by the gregarious owner and his staff, who greeted every single customer in the usually long line with a smile, a friendly “hello” and a free falafel, dipped in hummus and handed over to counter while they waited.

    In those brief moments – 30 seconds here, 30 seconds there – over the course of the 6 months or so that i worked nearby and visited Falafel King, i got to know the owner (a fun, intense, hard-working guy who had come from Iraq to the U.S. in the early 1990’s), and the food (made with fresh ingredients every morning by the owner himself), and even developed a bit of a friendship strong enough that we chatted every now and again aside from his work, and that i am writing about it now years later. All because the owner (i can’t seem to remember his name now, unfortunately) understood that his business – falafels – is about connections with people as much as it is a good product.

    fyi: check out the reviews of Falafel King if you want to see the effectiveness of their “social marketing”

    Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to Ma.gnoliaAdd to TechnoratiAdd to FurlAdd to Newsvine

    Advertisements
     

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: